Customer Service Manager

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Company: catherinewhyterecruitment
Salary: £33,000 - £35,000 per annum, inc benefits
Location: Manchester, Lancashire
Job type: Permanent
Date posted: 19 Nov, 2008

Join this MULTI BRAND Client, based at head office...you will be responsible for a team of 20-30 - motivating, leading & directing in all daily activities..... • Manage the internal and external customers of the business unit... • Contribute to the company’s business plan, drive and own department’s goals... • Disseminate strategy and promulgate extensively by setting realistic and achievable KPIs and SLAs. To ensure that these are upheld. • Cross-functional liaison with other business divisions... • Nurturing brand awareness and autonomy with multi-skilled culture... • Drive the promotion of first call resolution for every customer... • To assess and realign the contact centre... Apply for this job

Yesterday -  From: Reed.co.uk
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