Facilities Helpdesk Maximo

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Company: Dovetail Human Resource Services
Salary: £17,000 - £20,000 per annum
Location: Bracknell, Berkshire
Job Type: Permanent
Date posted: 27 Aug, 2008

To ensure the smooth running of the facilities helpdesk by logging all customer requests and making sure the appropriate employee / contractor responds to the request, until the request is resolved... ?All telephone calls to be answered within SLA using the standard greeting... ?Log all calls using Maximo helpdesk system with response times and references issued... ?Log all requests made in person using Maximo helpdesk system with response times and references issued... ?Raise work orders with relevant priority levels and escalate to appropriate department/personnel. ?Monitor daily the progress and document relevant information for feedback on all work...