IT Helpdesk Analyst

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Company: The Office Recruitment Partnership
Salary: £18,000 - £20,000 per annum
Location: Bromley, Kent
Job Type: Permanent
Date posted: 18 Sep, 2008

Your role will be to provide operational and technical 1st line ICT support to site based and remotely based service users... • Provide prompt first line support from telephone and email requests to ensure IT or telephony operational issues are resolved within established service times... • Enter all requests correctly onto the Helpdesk system ensuring tasks are prioritised correctly with the ICT Helpdesk Analyst and escalated is necessary... • Provide help and guidance to users of ICT tools and equipment to enable them to make maximum use of these products... • Implement and maintain appropriate levels of security and back up for ICT infrastructure and equipment... • Set...

From: www.reed.co.uk