Customer Relations Officer - Investigations

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Company: GE Money
Location: London
Date posted: 30 Sep, 2008

* Case Ownership; ensure complaint is fully answered from time of receipt to a satisfactory conclusion. Will look to instil confidence in customer that all points were answered and outcome is fair. Administration tasks and agreed conclusions are completed and seen through to the end. * Director / Regulator / FOS complaints & Media Queries; Identifying and handling these high risk complaints as a priority; briefing and updating all relevant parties (i.e. SMT, line manager, Media/Govt relations officers)... * Arbitrator contacts; Managing arbitrator contacts on behalf of the company, responding in good time, challenging jurisdiction where appropriate and ensuring company is...

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