Consumer Knowledge Specialist

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Company: Gallery Resources Limited
Salary: £31,000 - £46,000 per annum
Location: Reading, Berkshire
Job type: Permanent
Date posted: 19 Aug, 2008

You will provide ongoing management and continuous improvement of customer satisfaction research across the product range whilst developing and maintaining effective communication to all business areas. This effective communication will be forged with call centre's, sales and web teams and will require regular high quality presentations to identify and prioritise improvements to the customer experience. Further, you will develop specific project briefs for Communications and Product Development utilising research agencies and working closely with the Business Intelligence team. This will ensure you are providing consumer understanding and therefore market insight for use by the relevant...

From: Reed.co.uk