Contact Centre Trainer

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Company: Ellis Fairbank plc
Salary: £25,000 per annum
Location: West Yorkshire, Yorkshire and Humberside
Job type: Permanent
Date posted: 17 Sep, 2008

My client is looking for someone with training experience in a Contact Centre/Customer Service environment, including TNA, design, delivery and evaluation. Excellent presentation and training skills are essential and candidates should have or be willing to work towards a recognized training qualification. Induction and Up-Skilling ?- Co-Ordinate, deliver and evaluate frequent 2/3 week induction programs for the Contact Centre on handling inbound customer service calls and Contact Centre Systems. Provide training to up skill Contact Centre Advisors on handling more complex calls. Programme Improvements ?- Create and maintain a structured...

From: Reed.co.uk