Manager/Team Leader, Incident & Problem, York, Leeds (Yorkshire)

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Company: IT Recruitment Solutions
Salary: Excellent + benefits
Location: Yorkshire
Job type: Permanent
Date posted: 04 Sep, 2008

Oversee and manage the work flow through the team members to ensure that all issues received from the client are dealt with effectively and efficiently and that no member of the team is inundated with excessive levels of work. Monitor issues being worked by the team on a daily basis through appropriate systems. Ensure that all systems are being updated as appropriate and to closely monitor any issues which are approaching or fall outside of the prescribed guidelines. Act in an advisory capacity offering support and guidance the team members in escalation situations and direct them to the correct department or individual for additional information in order to resolve issues. Facilitate Issue Analyst...

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