AI-powered chatbots are everywhere. You’ve probably met them when buying a flight ticket or solving a problem with your bank account. Lately, they have transformed our consumer experience. And now recruitment chatbots are taking over some relevant aspects of the hiring processes, specially in pre-screening or pre-qualification tests.
Like any other chatbot, it is a software designed to conduct a conversation, understand human language, and simulate human behavior. The technologies behind are well known by their acronyms, AI (artificial intelligence) and NLP (natural language processing).
In HR, recruitment chatbots are used to reduce time and help with repetitive or inefficient tasks. If you think that talking to people at work sometimes is time consuming and makes it hard to deal with more important issues, imagine life before bots, when recruiters had to call hundreds of applicants for a single position just to check some basic requirements.
What are recruitment chatbots used for?
The most extended use of HR chatbots is during the pre-screening process. Bots are designed to ask candidates a series of relevant questions for the position. Even before a human recruiter reads your CV, a bot can contact you to ask for important information, such as years of experience in a position, certain skills and studies, or a foreign language level.
With all these data ‘in mind’, recruitment chatbots decide if an applicant meets the basic requirements for the job or not. As a candidate, you should take into account that you will be assessed according to your answers, so be clear and provide all the relevant information as if it were a human-to-human conversation. Take these bots seriously and don’t waste the opportunity for being the selected one!
Jobseekers may also use them to their own advantage. They are available round-the-clock to answer queries about the job and the hiring process. You no longer have to spam recruiters with questions that are simple to answer. A chatbot can help you almost instantaneously.
Has everything gone well? The recruiter wants to schedule an interview? Chatbots can also help in this tedious task and match your appointment books.
But what does a recruitment chatbot conversation look like? Like many other chatbots, most of them are integrated with the most popular chat apps. This includes Facebook Messenger and WhatsApp, or it can be built in the recruiter’s webpage or recruitment platform. Sometimes you will forget you are talking to a bot, while at other times… well, you will remember that technology still has a lot to learn from us human beings!
Have you already chatted with a bot recruiter? How was your experience?