Contract IT Service Desk Analyst - 3 Months, Inside IR35, PAYE […]
Contract Duration:3 Months […]
An organisation is seeking a skilled IT Service Desk Analyst for a 3-month contract. In this role, you will provide first-line support to colleagues and partners, ensuring efficient use of IT systems and applications. […]
Manage and categorise incidents using ITIL-aligned processes.
Independently resolve 70-80% of calls and tickets using technical expertise.
Ensure all service requests meet designated SLAs.
Provide thorough Identity Management support.
Escalate complex issues to other IT teams as necessary...