This role is required to provide assistance to the Customer Service team providing front line support through their contact centre operation. Reporting into the Manager, the ideal candidate would be technically minded, and coming from a Customer Service or Contact Centre background. […]
Log, monitor and repair system bugs […]
Manage administrative tasks, including creating and updating letter and email templates
Manage information and general administration of the website pages
Provide best practice information with colleagues […]
Acting as point of contact for system related enquiries and faults...