The Technical Support Advisor is a key point of contact for our customers. This role is vital to the ongoing success of i6 by engaging with customers, solving problems via support requests and helping us ensure a consistent and reliable customer experience […]
This is a 24/7, global service therefore the job holder will be required to work a variety of shift patterns. The role holder will manage the communication with the customer for the duration of the problem, keeping them updated with progress and any issues that will hinder the successful closure.
They will also be responsible for answering...