As a Technical Support Specialist, you’ll pro-actively monitor, detect, and take positive action to help avoid or mitigate against downtime and protect the customer experience within the agreed SLA’s. You’ll be tasked with recording and analysing incidents and their resolution as a means of continuous improvement. You will be liaising and working with wider support teams both in the UK and abroad. You must have a high level of technical expertise and clear insights into current business practices. […]
Managing internally reported software, website, mobile applications and web hosting issues from...