As the Senior Service Desk Analyst, you will be predominantly based in our brand new office in Luton, although you will be expected to travel to other offices on occasions to work on projects with 3rd line support teams and to be hands on in fixing issues in person (such as our Chelmsford & London offices).
You'll be part of the Service Desk Team working closely with the infrastructure team; significantly contributing to the smooth running of the IT Service Desk operation by providing IT Services support across all areas of the business at 2nd line level, adhering to IT procedures and (ITIL) standards...