Lyra Technology Group is seeking a Service Desk Senior Analyst to join their team at CMS Group . The Service Desk Senior plays a critical leadership and operational role within the Service Desk, ensuring consistent delivery of high-quality IT support. Acting as both a technical escalation points and a team mentor, the Senior is responsible for improving service desk efficiency, managing major incidents, supporting customer satisfaction, and contributing to strategic initiatives. […]
Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology...