This role is a maternity cover for 6 months. We are seeking a forward-thinking and logical individual to lead our Level 2 & 3 Technical Helpdesk teams. You will oversee the day-to-day management of our technicians, ensuring high service standards and swift resolution of hardware, IT, and software issues for our clients. This role is pivotal in ensuring customer satisfaction, meeting KPIs, and driving continuous improvement within our Technical Helpdesk division. […]
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work...