The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests are effectively assessed, triaged and escalated for onward resolution and where possible, apply first-time fixes. Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the support function.
The Service Desk Analyst will be in direct contact with customers on a regular basis and...