An experienced 2nd line IT engineer plays a pivotal role in maintaining the seamless operation of an organization's information technology systems. They act as an intermediary between first line support and more specialized third line support, troubleshooting complex issues and providing advanced technical expertise. […]
Advanced Troubleshooting: An experienced 2nd line IT engineer is responsible for diagnosing and resolving more complex technical problems that cannot be handled by first line support. This includes issues related to software, hardware, network, and system performance. They leverage...