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Provide break/fix support for desktops, laptops, and peripherals. […]
Coordinate with third-party vendors for escalations and hardware replacements.
Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). […]
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications.
Application support: Support all applications on the computer, coordinate with second-level teams for...