The Service Desk Engineer will be working directly with end users and will be responsible for managing incidents and requests from receipt to resolution all while ensuring service level targets are met and guaranteeing customer satisfaction. Tickets can be generated by clients through various methods and the engineer will be required to prioritise and work on the tickets in a logical manner while ensuring the client is kept informed of progress. Managing a busy workload will be required so strong organisational skills are needed.
Working with and supporting Microsoft Windows operating systems,...