The Service Desk Analyst - Security Analyst (2nd line) role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security. Providing 2nd line support to all employees and companies that fall under a Managed Service Contract. […]
Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. […]
Support end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware...