The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. […]
- Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines.
- Troubleshoot desktop computing issues reported through the Global Service Desk.
- Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. […]
- Take ownership...