A fantastic opportunity has arisen for a Technical Support Engineer / 1st / 2nd Line Support Analyst to join our Manchester-based firm on a permanent basis.
Are you the right applicant for this opportunity Find out by reading through the role overview below. […]
Serving as the end user advocate, maintaining regular communication with end users as necessary to keep them informed about incident progress and notify them of any impending changes or agreed outages.
Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. […]
Experience...