The Marketplace Support and Service Excellence Team (Support and Service), centrally manages our entire global customer care operation which includes the Workforce Planning, Performance and Strategy Team, the Care Excellence Team and Care Operations which includes live support for consumers, riders and restaurants, as well as technical and logistical Operations and non-live support. With a company as big as Deliveroo, we have a number of customer care centres based around the globe to support our different markets and languages. The mission of our team is to deliver an excellent customer experience...