We are looking for a Carelink Operator with a minimum of 6 months experience in the UK within a call centre or 999 / 111 / Emergency Call Handler / Customer Service Advisor environment who are looking to develop their professional career within a Local Authority. […]
* To provide a professional call handling service by dealing sensitively with a diverse customer base and by always maintaining confidentiality, responding and prioritising emergency telecare calls by assessing the reason for the call, its urgency and to take prompt and appropriate action in accordance with procedures and instructions...