As an IT Support Analyst, you will be responsible for the day-to-day management of the Jira Service Desk ticketing system for the IT Support function within the business, escalating issues where appropriate to the Systems Administrator and IT Manager. Ensure that the IT Support function works towards the agreed service standards and supports the existing infrastructure, applications and projects where appropriate. […]
Investigate IT support tickets logged via Jira Service Desk software, prioritising issues to ensure resolution times adhere to agreed service levels. […]
Ensuring all devices are...