We are looking for a customer care call handler to join our team in Basildon. Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers. […]
Demonstrate good understanding of the different customer groups/personas, and tailor your style and response to appropriately meet the customer’s needs. […]
Where possible and appropriate, help the resident to self-solve simple and low risk issues (e.g. checking the status of ther gas or electricity meter, re-setting a blown fuse, etc). […]
Ensure that the system is updated in a timely manner...