Manage the end-to-end contract renewal process, including preparing quotes, sending reminders, and processing paperwork in a timely manner.
Engage with customers nearing contract expiration to understand their needs, address concerns, and reinforce the value of the product/service to drive retention.
Monitor account activity and usage trends to identify and resolve at-risk customers early.
Regularly communicate with customers via phone, email, and live chat to ensure satisfaction and to resolve any issues affecting retention.
Work closely with Sales, Customer Success, Billing, and Support teams...