The role of a customer service manager is essential to any company which needs a point of contact for clients. Unlike customer service representatives or assistants, a customer service manager must have higher levels of experience and may also have a sales role included in their job description.
The role generally does not require any special qualifications, but in some more specialised industries, such as the finance industry, certification may be required. Previous management experience is usually a must
The duties of the position are quite broad, and but commonly involve a thorough understanding of the operations, products, services and policies of a company. A high level of patience and a positive attitude can help immensely when dealing with some of the higher pressures of the job involving both clients and employees.
The mean pay for job holders is approximately £25,000. Some companies may pay more, others less, depending on experience and qualifications. Applicants looking at positions with sales targets attached to them may find commissions may be a bonus on top of the salary.