The position of a Shop Assistant is an introductory and intern one. Their jobs involve interacting with clients who come into a store and answering any questions that they may have. They also keep the store stocked, cleaned and fitted with promotional information.
Shop Assistants are also referred to as Retail or Sales Assistants. They receive good starting salaries and benefits. Assistants may be required to work long hours, holidays, overtime or on weekends, including Sundays. More and more males are working in this sector even though it is dominated by females.
A Shop Assistant usually performs many of the following tasks:
• Answering customer questions
• Collecting payment for items sold
• Conducting in store promotion
• Notifying customers of sales and special offers
• Placing orders for products
• Stocking shelves

• Teamwork and flexibility
• Stress management and politeness
• Being resilient and approachable
• Communication and arithmetic
• Being responsible and attentive
• Being self motivated and confident
• Being discrete and meticulous
• Following orders and resolving customer problems
• Following health and safety guidelines
• Working and standing for long hours
• Dressing and acting professionally

Formal education is not a requirement to work as a Shop Assistant. Many of the duties can be learnt on the job. Assistants are more valued for their skills, ability to interact with clients and getting a sale. Basic High School diploma, HNC, GCSE subjects, and NVQs are helpful. For those persons looking to get promoted to higher positions, studying Business, Management, Retail and Sales courses is advised.