What kind of training should you pass before you start working in call center. You have to know basics of psychology as well, right? you have to train on your own or the company organizes a course for you?

I always wondered what if specialist of call center once can not control himself and answers a client in a rude way??? They probably have very many funny situations with the people that call them. Can anybody share?

Call Centres are centralised offices required to receive and transmit large volumes of telephone requests. These places offer information and product support to customers. Agents working on these companies also handle faxes, letters, emails and live chat sessions. They have their own workstations that include a computer for each worker.

Call Centre agents usually perform many of the following tasks:
• Resolving customer problems.
• Providing guidance.
• Advising about products in stock.
• Taking notes of conversations with customers.
• Selling products for telemarketing.

Call Centre jobs value personal qualities, such as politeness and phone manners, more than previous work experience or academic qualifications. Some employers require GCSE´s/S grades (A-C) (1-3) in English, Math or equivalent qualifications. These places offer training schemes with a employer covering different useful areas for further duties such as computer skills and telephone techniques.

People on this industry can work towards a NVQ/SVQ level 2 in Processing Information Using Telecommunications or NVQ/SVQ level 2 and 3 in Customer Service or Call Handling.