Outsourcing, the contracting out to a third party of any task or process able to be undertaken by company employees, now embraces the majority of jobs, including telesales, PR, call centres, advertising, lawyers, tech support help lines, IT, banking and many other business processes. Normally, outsourcing involves using another country’s workforce. Many companies now specialise in organising business process outsourcing for firms looking to reduce their costs, especially in the fields of customer services and manufacturing
The position of outsourcing planner can involve placing job seekers or companies providing these services with firms either by short or long term contracts, a process which can result in problems matching necessary UK qualifications with qualifications in another country. An essential skill for an individual in this role is in avoiding this pitfall. An understanding of EU laws relating to outsourcing is also necessary
Salaries in business processing outsourcing are relevant to the consultancy company advertising the position, which itself may be on a contract-out basis involving fee-for-service. Banking BPO jobs tend to be the best paid. Basic level telesales jobs pay from £14,000, with supervisory jobs at around £25,000.