Customer Advisors assists customers and provide the necessary information to resolve their problems. They also handle collection issues, such as late or defaulting on payments. Advisors interact with clients through different mediums. This may be over the phone, via internet or face to face interaction.
Advisors work normal office hours, on five day shifts. Some may work weekend or overtime if required by their employer. This applies mostly for Customer Advisors who may work for retail outlets, malls, hotels, or supermarkets. Persons interested in working as part time employees, are likely to find this option available as well. In some companies, bonuses, or commissions are a part of the salary package.
A Customer Advisors usually performs many of the following tasks:
• Processing forms
• Managing customer queries
• Handling money transfers
•  Working with team members
•  Guiding clients

• Being professional and responsible
• Being honest and methodical
• Being focused and self motivated
• Being patient and tactful
• Being resilient and persuasive
• Communication and Listening
• Customer relations and service
• Quality assurance
• Team management and teamwork
• Information technology
• Being ambitious
• Further developing skills

There are various qualifications that will assist job seekers in gaining employment as Customer Advisor. These qualifications include:
•    Level 2-3 NVQ/SVQ Customer Service
•    GCSE
•    Certificate in Call Centre Operations
•    Diploma in Financial Services
•    Level 3 Customer Service Professional (CSP)