Spa managers are responsible for ensuring customer satisfaction and supervising staff. Duties vary according to the organization, and employment can be found at hotels, health clubs or resorts. The job responsibilities are variable, and this job is suitable for someone interested in therapeutic services such as facials and massages.
Managers train staff and ensure that the company has sufficient stock to cater to clients. They also need to market their company’s services. Duties could include dealing with money such as accounting and payroll.
Educational requirements include a bachelor’s degree in business or hospitality and experience working at a spa is an asset. Internships are available at some establishments so that college graduates can gain experience. It is important for the manager to have good communication skills and be able to deal with customer complaints.
Working hours may be long and employees in this job position may be required to work evenings or on weekends. Salaries range according to experience, with starting salaries averaging at £15,000 per annum; once the manager is more experienced, the salary can rise to £30,000 per year.