There are many different functions within a Hotel. As this essentially takes care of all the needs a guest might have in one place; various skills are needed to do so. From working in the kitchen as cooks, chefs, waiters, servers, or washers; to being on the housekeeping staff as cleaners, or supervisors; everyone adds to making a Hotel experience great and relaxing for guests.
From the front door, to the front desk, the room, the restaurant or even by the pool; service must always be impeccable. Even when staff has to work late or long hours; they must maintain courtesy, flexibility and warmth to guests. The salary and benefits are good and also the opportunity for job promotion.
A Hotel professional usually performs many of the following tasks:
• Greeting and taking care of guests
• Taking messages and distributing mail
• Training and mentoring staff
• Cleaning rooms and emptying trash
• Checking in and checking out guests
• Assigning tasks and scheduling staff

• Leadership and motivation
• Numeracy and literacy
• Being diplomatic and courteous
• Stress management and creativity
• Being adaptable and level headed
• Organisation and self motivation
• Being assertive and respectful
• Being and dressing professionally
• Engaging and listening to clients
• Networking and negotiating
• Managing budgets and curbing expenditure
• Being discrete and efficient

The skill and personality of the staff, is what allows most Hotels to stand out. Those people who directly interact with or are there to serve, entertain or guide guests; these workers must be very friendly, engaging and responsible. Qualifications, such as GCSE, BTEC, NVQ, Bachelors or Masters Degree, are not on the top of the list, only in those jobs that may require it. Certifications that are acceptable include Hospitality Supervision, Management, Hospitality Service; Business, Management, Leadership, Tourism, Travel and Catering.