Call Centres are centralised offices required to receive and transmit large volumes of telephone requests. These places offer information and product support to customers. Agents working on these companies also handle faxes, letters, emails and live chat sessions. They have their own workstations that include a computer for each worker.

Call Centre agents usually perform many of the following tasks:
• Resolving customer problems.
• Providing guidance.
• Advising about products in stock.
• Taking notes of conversations with customers.
• Selling products for telemarketing.

• Having excellent communication skills.
• Being confident.
• Having a clear telephone voice.
• Being able to work independently.
• Having a desire to help others.
• Being flexible and adaptable.
• Having teamwork skills.
• Having foreign language skills for some companies.
• Being able to deal with all types of people.
• Having IT skills.

Call Centre jobs value personal qualities, such as politeness and phone manners, more than previous work experience or academic qualifications. Some employers require GCSE´s/S grades (A-C) (1-3) in English, Math or equivalent qualifications. These places offer training schemes with a employer covering different useful areas for further duties such as computer skills and telephone techniques.

People on this industry can work towards a NVQ/SVQ level 2 in Processing Information Using Telecommunications or NVQ/SVQ level 2 and 3 in Customer Service or Call Handling.