Telesales professionals do a lot of cold calling. They work primarily with the telephone and contact numerous clients daily. These professionals are very informed on the products and services offered by their companies and receive training in various sales techniques.
A Telesales professional usually performs many of the following tasks:
• Managing databases
• Generating new business
• Managing accounts
• Meeting targets
• Helping clients
• Calling prospective clients
• Up-selling

• Being a hard worker, motivated, proactive and enthusiastic
• Team work in sales oriented environments
• Information technology
• Time management
• Planning
• Being courteous, professional and persistent
• Multitasking
• Stress management
• Prioritising
• Being flexible

Telesales professionals have qualifications in Business related areas. As in any sales profession, skills are more important and therefore candidates with Bachelors Degrees, GCSE and other lesser qualifications are eligible for this position.