What kind of training should you pass before you start working in call center. You have to know basics of psychology as well, right? you have to train on your own or the company organizes a course for you?

I always wondered what if specialist of call center once can not control himself and answers a client in a rude way??? They probably have very many funny situations with the people that call them. Can anybody share?

Call Centres are centralised offices required to receive and transmit large volumes of telephone requests. These places offer information and product support to customers. Agents working on these companies also handle faxes, letters, emails and live chat sessions. They have their own workstations that include a computer for each worker.

Call Centre agents usually perform many of the following tasks:
• Resolving customer problems.
• Providing guidance.
• Advising about products in stock.
• Taking notes of conversations with customers.
• Selling products for telemarketing.

• Having excellent communication skills.
• Being confident.
• Having a clear telephone voice.
• Being able to work independently.
• Having a desire to help others.
• Being flexible and adaptable.
• Having teamwork skills.
• Having foreign language skills for some companies.
• Being able to deal with all types of people.
• Having IT skills.