A service delivery manager supervises the presentation of IT services to clients while ensuring high quality and effectiveness. This person acts as a link between projects, programmes, clients and resources. The most important aspect of this field is communication, as the manager must communicate clearly and successfully with clients regarding various projects
Common job duties include supervising the service delivery team, ensuring the smooth operation of the service desk and application support and building strong professional links with clients. The service delivery manager also coordinates and facilitates training and workshops for service delivery staff and networks with customers to evaluate their business needs
To succeed in this field, you must possess strong people-management skills and excellent communication skills. Good planning and organisational talents coupled with time management and problem-solving are also essential. An ITIL Service Delivery qualification will boost your marketability, as will a bachelor's or master's degree in computer science or business management. You can expect to earn around £40,000 in this position.