For those who fill a role in client services, it is important to be able to work well with people on a daily basis. The job is ideally suited to someone with a patient and professional attitude and the ability to perform well under pressure. Duties include answering phone calls, maintaining customer service levels and being able to solve problems.
Experience in some form of service industry is helpful for a job in client services and many companies require experience in payroll department. It is helpful to have critical thinking skills and technical knowledge for this position as well as team, organisational and listening skills.
Most companies ask for an NVQ/SVQ level 2 or equivalent qualification in the customer service field. The average pay for a job in client services is around £32,000 per year, with a low of £25,000 and a high of £47,500. The role offers great opportunities for career development.