The job of customer advisors is mainly about managing client communications to provide a high quality of customer service, which increases the company’s reputation and boosts sales. It’s a stressful job, with high demand situations a daily occurrence; these require strong coping and communications skills from the operative.
Between handling enquires via incoming calls, general administrative tasks, updating customer accounts and dealing with correspondence, the advisor is in the front line of client communication.
Computer literacy is essential, together with strong written and oral communication abilities. A professional understanding of what makes first-class customer service is also important, as are flexibility, multi-tasking and problem-solving skills and sales orientation. GCSEs or HNCs are minimum qualifications at entry-level, with previous sales or customer service experience or even a BA giving applicants the edge
Salaries range between £17,500 at entry level to around £21,250 for higher qualifications and experience. For those planning a career in customer service, customer advisors jobs are a good place to start.

• Being professional and responsible
• Being honest and methodical
• Being focused and self motivated
• Being patient and tactful
• Being resilient and persuasive
• Communication and Listening
• Customer relations and service
• Quality assurance
• Team management and teamwork
• Information technology
• Being ambitious
• Further developing skills

There are various qualifications that will assist job seekers in gaining employment as Customer Advisor. These qualifications include:
•    Level 2-3 NVQ/SVQ Customer Service
•    GCSE
•    Certificate in Call Centre Operations
•    Diploma in Financial Services
•    Level 3 Customer Service Professional (CSP)