Those working in desktop support provide technical support to both internal and external entities in regards to a firm’s technological and computer systems. Those working as professionals in this field may be employed in the IT department of nearly any sort of industry or by public entities. Many positions are contract-based
Typical duties for this role include troubleshooting, responding to questions and general maintenance, though this can vary from industry to industry. Some positions may require extensive time spent speaking with users over the phone while others will involve solely in-house support.
Successful applicants typically possess excellent communication and problem-solving skills, in addition to specific qualifications that are usually determined by the specific industry or the nature of an organisation’s technological makeup. However, one general requirement is a bachelor’s degree in computer science or a related discipline like electronic commerce or software development
The average salary for those in desktop support positions is £25,000, with entry-level posts fetching about £23,000 and upper-level posts about £32,000.