A hotel receptionist within a hotel has direct contact with guests. Therefore one of the most important aspects of the role is checking in and checking out hotel guests at the front desk area of the hotel. Knowledge of computer software is essential as most front desk hotel services are now based entirely on specific computer applications
One of the most significant skills an employee in this sector must have is people skills. Receptionists spend most of their time working with guests, so skills like communication, listening and reporting are imperative. Additionally, computer skills are extremely important along with telephone operating skills and a knowledge of organisational management techniques
A receptionist doesn’t necessarily have to have a degree as most hotels will hire employees in this field upon completion of secondary school. However, further education that displays basic reception skills is advantageous for applicants. Salaries are quite basic throughout the UK for this position, with most hotels offering between £12,000 and £18,000 per annum.