Although one of the more modestly paid jobs within the hotel industry, looking after the rooms and the general upkeep of the premises is extremely important, as it will determine the quality of the guests’ experience. Duties include making sure that a room is immaculate after one guest leaves and the next arrives. In the event that a guest stays for multiple nights, it is important for a chamber maid to make sure the room is as tidy as possible without disturbing the customer’s belongings. A Housekeeper will usually have at least one or two chamber maids working under his/her control
It is the Housekeeper’s responsibility to make sure that everything in the hotel is working as it should be and to report to management if there is anything amiss. There are often opportunities in larger hotels for workers to advance to the position of executive housekeeper, which is better paid. Although qualifications are not usually necessary, previous experience in hospitality is essential and good management skills are also required.
Salaries are variable and will depend on where the hotel is situated, but hover around the £17,000 to £23,000 mark.

• Being organised and detail oriented
• Being attentive and practical
• Training and mentoring
• Handling co-workers and guests
• Stress management and conflict resolution
• Working long hours
• Doing repeated tasks
• Being diligent and hardworking
• Motivation and mathematics
• Thinking quickly and being discrete

Typically Housekeepers are not required to have formal education to be able to fill their positions. Many join up with GCSE, HND, HNC, BTEC and other qualifications. Many study courses in Hospitality, Tourism, Reception and Accommodation, and Leisure. Housekeeping is also another profession which allows newcomers to begin as apprentices and learn their trade on the job.