Service Desk Analyst  

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Description

Provision of first line support for all ICT incidents, requests and changes across all communication channels for the Council, its elected members, shared services and partner agencies.
Ensure support provided meets all defined service level agreements.
Manage and Support Provision of user, software and asset lifecycle management.
Ensure resources are utilised effectively and ensure a quality service is delivered with best value for Council and customers.
Progress of Incidents, Requests and changes against Key Performance Indicators (KPI). […]
Project manage, under supervision of the Service Desk...

18 days ago from: uk.lifeworq.com

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