Head of Service Delivery  

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  • Locationcheltenham, england, United Kingdom
Description

The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users.
The post-holder will be responsible for aligning all teams towards meeting customer satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. […]
Establishing a global, round-the-clock service desk, incorporating service portal automation and a chatbot interface to enhance service efficiently...

More than 30 days ago from: jobleads.co.uk

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