1st Line IT Engineer
View Job- Company Everything Tech Group - View more jobs
- Salary24000 - 27000 GBP Per annum
- LocationDerby, Derbyshire DE1 1EQ, United Kingdom
- Job TypePermanent
To provide remote IT support to all end users. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards. […]
To quickly escalate tickets outside of skill set to the next line of technical support ensuring the customer is informed and the escalation Technicians accepts accountability.
To ensure all support requests and incidents via any inbound channel are properly...
More than 30 days ago from: gohire.io
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