Working at night one patient came to the staff room and started to tell me that he couldn't sleep and he wanted to help me, he wanted to clean the floor, or water flowers or do something. I had to give him a sleeping pill and to lead him back to the room. But it was very weird. Did you have any weird situations while working in the hospital and what did you do?

Not long ago unpleasant situation took place in our hospital. A wife of an patient started to shout and threw down doctor´s papers from the table, and the reason of her awful behavior was that a nurse haven't told her all the details of her husband's condition. The woman called us but the nurse told her that her husband was ok and all the details she could know if she comes and talks to the doctor. I've never had those situations before and I don't really know how to calm down furious relatives. Any advise?

• Being able to communicate and listen to your children
• Being efficient, expressive and creative
• Being observant, loving and caring
• Being organised and practical
• Diversity and culture
• Enjoying children and playing with them
• Handling emergency situations
• Having a vivid imagination
• Teamwork and stress management
• Understanding child behaviour and care