What kind of training should you pass before you start working in call center. You have to know basics of psychology as well, right? you have to train on your own or the company organizes a course for you?

I always wondered what if specialist of call center once can not control himself and answers a client in a rude way??? They probably have very many funny situations with the people that call them. Can anybody share?

Call Centre jobs value personal qualities, such as politeness and phone manners, more than previous work experience or academic qualifications. Some employers require GCSE´s/S grades (A-C) (1-3) in English, Math or equivalent qualifications. These places offer training schemes with a employer covering different useful areas for further duties such as computer skills and telephone techniques.

People on this industry can work towards a NVQ/SVQ level 2 in Processing Information Using Telecommunications or NVQ/SVQ level 2 and 3 in Customer Service or Call Handling.

• Having excellent communication skills.
• Being confident.
• Having a clear telephone voice.
• Being able to work independently.
• Having a desire to help others.
• Being flexible and adaptable.
• Having teamwork skills.
• Having foreign language skills for some companies.
• Being able to deal with all types of people.
• Having IT skills.