Managing the queries sent to regional and corporate offices is the responsibility of a Key Account Specialist. They handle client accounts, updating reports and monitoring solution strategies.
A Key Account Specialist usually performs many of the following tasks:
• Generating data requests
•  Monitoring solution implementation
•  Updating customer scorecard report
• Managing customer accounts
•  Supporting internal and external customers
•  Devising local plans on specific projects

• Handling and understanding mathematical and analytical data
• Time-management
• Organisation
• Multitasking and prioritising
• Team management
• Managing interpersonal relationships
• Stress management
• Problem solving
• Project management
• Being analytical
• Being professional and approachable

Key Account Specialists usually have a Bachelors Degree. Their areas of specialisation include:
•    Marketing
•    Business Administration
•    Accounting
•    Sales
•    Computer Sciences
•    Finance
•    Economics
•    Mathematics
These specialisations allow Specialists to understand the many facets involved in their jobs. They use their knowledge to assist clients and resolve their problems.