Customer Service Jobs in Darlington

Often known as a customer service executive, officer, or a customer sales representative, this important role acts as the face and mouthpiece of a any company. While some customer service roles are face-to-face, many positions are situated in contact centres, where an agent will answer a query over the phone.
Job holders generally do not need any form of special accreditation or qualifications for that role. However, some specialist positions in the financial services industry do require some form of accreditation from those offering financial advice to clients.
A job holder may deal with a number of queries on a daily basis. Customers may enquire about a specific detail of a service, may wish to increase an order, or may wish to complain. This role involves a great deal of patience, a positive attitude and excellent communication skills.
The salary of this position varies according to experience, seniority and qualifications, but the average falls at around £15,000.